11/10/2023 0 Comments Chatbot in salesforce![]() ![]() ![]() If a match is found, the Bot Controller will use the handle method in a corresponding handler class.įinally, the Handler Class will utilize a series of utility classes to select the appropriate format for a response and send it to the user, such as Bot Response, Bot Message, Bot Message Button, Bot Item, Bot Record, and BotField. ![]() The submit method is the area where the Bot Controller will try to match what the user has typed, a regular expression defined by Bot Commands. The Bot Toolkit is facilitated with series of Apex Classes, in which, the Bot Controller is co-ordinating the conversation using submit method to submit a response. You can also add your own bot commands and provide mappings between regular expressions and your own Apex handlers. All these are the regular expressions that the Bot Toolkit will pass to HandlerFindContact, where ‘Alan’ will be identified as a parameter.Ī series of standard bot commands are available in the Bot Toolkit and Apex handler classes. A Bot Command is functioned to create a mapping between expressions (to understand the pattern for the user’s question) and an Apex Class is featured to provide the logic to the generated response.įor instance, you may ask a question such as ‘find contact Alan’, ‘search contant Alan’, or simply ‘contact Alan’. Let’s take a look at some of it’s features Chatbot integration with Salesforceīot Commands are custom objects that are used to store chatbot commands. Salesforce is a large application in itself and integrating a chatbot will allow the user to quickly access information, without leaving the task being perfomed.Ī Bot Toolkit is provided in Salesforce with featured components that will help you get started. Salesforce platform is API first, so it’s easy to integrate a chatbot with Salesforce. Download Chatbot with Salesforce: How does it work? ![]()
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